Terms & Conditions and Cookies

This is an electronic record in the form of a User Agreement formed under the statutes pertaining to electronic documents / records in India. This user agreement does not require any physical, electronic or digital signature.

This User Agreement is a legally binding document between you and Exide Industries Limited (both terms defined herein below). The terms of this User Agreement will be effective upon your acceptance of the same [directly or indirectly in electronic form, by use of the website (defined herein below) or by other means] and will govern the relationship between you and Exide for your use of the website.

This User Agreement is published and shall be construed in accordance with applicable laws of India that require publishing of the User Agreement for collection, use, storage and transfer of sensitive personal data or information.

Please read this User Agreement carefully. By using the website, you indicate that you understand, agree and consent to this User Agreement. If you do not agree with the terms of this User Agreement, please do not use this website. You hereby provide your unconditional consent or agreement to Exide.


The Website is owned by Exide and operates as an online platform for booking the servicing of Batteries, registering a newly purchased product, finding nearby Dealers, take warranty services, to know the right fitment of battery based on application etc..


  • a.This User Agreement for the Website would be effective from on 00:00 hours (India Standard Time) on 1st December 2023.
  • b.This User Agreement is divided into the following three (3) parts: The Privacy Policy and the Terms of Use are required to be read along with the General Terms at all times.
  • c.This User Agreement is subject to change at any time without notice. To make sure you are aware of any changes, please review this User Agreement periodically.


  • "Laws" shall mean the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 as amended, modified or replaced from time to time and shall include the rules made thereunder and all other applicable statutes, legislations , rules, regulations.
  • "Content" shall have the meaning ascribed to it in clause 3 of the General Terms.
  • "Cookies" shall mean files that a user's web browser puts on such user's computer when a user visits a website. It is standard method of registering user preferences when people use Websites, to ensure a better and more personalized experience, which are stored in a file on a user's computer's hard disk drive.
  • "Exide" shall mean Exide Industries Limited and its subsidiaries and affiliates and associate companies. The terms "We" / "Us" / "Our" refer to each entity being part of the definition of Exide.
  • "Force Majeure Event" shall mean any event due to any cause beyond the reasonable control of Exide and/or the dealers, including, without limitation, acts of God, fire, flood, earthquake, epidemic, explosion, civil commotion, strikes, lockout, and/or industrial action of any kind, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions, unavailability or breakdown of any communication system and/or transport facility, sabotage, breakdown and/or hacking of the Website and/or its features, software or contents provided for availing the services listed on the Website, such that it is impossible to perform the obligations under this User Agreement, or any other cause or circumstances beyond the control of Exide and/or the dealers hereto which prevents timely fulfilment of obligation of Exide and/or the dealers hereunder.
  • "General Terms" shall mean the terms of use in Part III herein.
  • "Non-Personal Information" shall have the meaning ascribed to it in clause 4 of the Privacy Policy.
  • "Personal Information" shall mean the data that can be used to uniquely identify or contact a single person, such as name, address, telephone number, email address, birth date and gender and the sensitive personal data or information as mentioned under the Act.
  • "Marks" shall mean trademarks, logos, service marks, etc.
  • "Privacy Policy" shall mean the privacy policy in Part I herein.
  • "Restricted Purpose" shall have the meaning ascribed to it in clause 1 of the General Terms.
  • "Terms of Use" shall mean the terms of use in Part II herein.
  • "User Agreement" shall mean this agreement, as may be amended from time to time by Exide.
  • "User Generated Content" shall have the meaning ascribed to it in clause 12 (a) of the General Terms.
  • "Website" shall mean the website of Exide for providing its Services, with the domain name 'www.exidecare.com' and/or 'www.exidebatmobile.com.

Part I:PRIVACY POLICY available at https://www.exidecare.com/privacy-policy



  • Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable law for this purpose. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872 or any other applicable law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the Website.
  • Exide reserves the right to refuse access to use the Services offered at the Website to new users or to terminate access granted to existing users at any time without according any reasons for doing so.


You agree and undertake that You shall be solely responsible for Your information and confirm that You shall not host, display, upload, modify, publish, transmit, update or share any information that:

  • is incorrect, incomplete, irrelevant and inaccurate.
  • is fraudulent.
  • belongs to another person and on which You do not have any right;
  • is grossly harmful harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful or racially, ethically objectionable, disparaging, relating or encouraging money laundering or gambling, amounts to stalking or otherwise unlawful in any manner whatsoever;
  • harms minors in any way;
  • infringes any patent, trademark, copyright and/or other proprietary right;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonates another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limits the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • is seditious, abusive, discriminatory, tortuous, scandalous, inflammatory and/or liable to incite racial, ethnic or religious hatred; and/or in breach of confidence, in breach of privacy and/or causes annoyance and/or inconvenience.
  • causes Exide to lose/affect (in whole or in part) the services of Exide or its dealers/sub-dealers.
  • is in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of spam or solicitation.
  • If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Exide has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Exide has the right to suspend or terminate Your Account and refuse any and all current and/or future use of the Website (or any portion thereof).


  • Subject to compliance with this User Agreement, Exide grants You a non-exclusive, limited privilege to access and use this Website and the Services provided therein.
  • You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) this User Agreement; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
  • You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You access on the Website.
  • You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by Exide. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
  • You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. Exide disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed herein.
  • If the Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive (and also does not fall under the exclusions mentioned above at clause 2 under Part II: TERMS OF USE) and is in accordance with applicable laws.
  • You agree that You are solely responsible to Exide and to any third party for any breach of Your obligations under this User Agreement and for the consequences (including any loss or damage which Exide or its affiliates or its vendors may suffer) for any such breach.
  • You agree that Exide may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website users.


Except as expressly indicated to the contrary in any applicable additional terms, Exide hereby grants You a non-exclusive, freely revocable (upon notice from Exide), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:

  • You may access and use the materials solely for personal, informational, and internal purposes, in accordance with this User Agreement;
  • You shall not modify or alter product catalogues or any other materials available on the Website;
  • You shall not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website available to others; and
  • You shall not remove any Content, text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
  • The rights granted to You in clause 1 herein above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part, unless expressly permitted by Exide.
  • Any software that is available on the Website is the property of Exide or its dealers/sub-dealers. You shall not use, download or install any software available at the Website, unless otherwise expressly permitted by these Terms of Use or by the express written permission of Exide.


  • Exide is providing the platform to book the service of batteries and other products that it deems fit for benefit of users who can use the platform to request service from the enrolled service providers. The actual service will be delivered by First Responders/Technicians who may or may not be connected to Exide and/or its Dealers/Sub-Dealers in any manner.
  • While Exide in the interest of customers will be selecting, training and enabling the First Responders/Technicians to the best possible extent, it is in no manner responsible for service quality and commitments made by the First Responders/Technicians since they are independent entities who are only enrolled on the platform provided by Exide for the benefit of users.
  • Exide is not responsible for any non-performance or breach of any contract between You and First Responders/Technicians. Exide cannot and does not guarantee that You and First Responders/Technicians concerned will perform transaction(s) concluded on the Website. Exide shall not and is not liable to mediate or resolve disputes or disagreements between You and First Responders/Technicians.
  • This service will be available in select locations only as per indicative timings. Even within a particular location/geography the service might be available subject to logistical and operational conditions and the availability and interest of First Responders/Technicians. Exide does not have any control on the First Responder/Technicians interest and/or ability to provide service.
  • At no time shall Exide hold any right/title to or interest in the products nor have any obligations or liabilities with respect to such a contract executed between user and First Responders/Technicians. Exide is not responsible for unsatisfactory or delayed performance of services, damages, or delays
  • Exide does not at any point in time during a transaction between You and a First Responders/Technicians come into or take possession of any of the products or services offered to You, gain title to or have any rights or claims over the products or services offered to You by the First Responders/Technicians.
  • Booking of service may/may not involve a fee in monetary terms payable by the user/consumer to the concerned First Responder/Technician. Charging of discharged battery may involve a fee in monetary terms and needs to be settled between the user/consumer and First Responder/Technician and/or Dealer/Sub-Dealer.
  • Topping-up with Distilled Water and/or Charging of a discharged battery and/or requirement of spares may involve a fee in monetary terms payable to the concerned First Responder/Technician if applicable.
  • Exide shall in no way be liable to users/ consumers who are, through this website, availing service of their batteries/inverters which are not manufactured by Exide, if such service affects the terms and conditions of the sale and service of their products. Such consumers shall avail this service at their own risks, costs and expenses. All services/products advertised and listed and the contents therein are advertised, listed and generated by Exide. All prices displayed on this Website are the Maximum Retail Prices as listed by Exide. The Maximum Retail Prices are subject to change at any time without prior notification.
  • Payment made by users/consumers through the Payment Gateway option available on the website is subject to the Terms & Conditions of the Payment Gateway service provider. All charges, fees and taxes levied by the Payment Gateway service provider will have to be borne by the users/consumers. All queries and disputes related to the Payment Gateway will have to be taken up by the consumers directly with the Payment Gateway service provider and servicing First Responder/Technician and/or Dealer/Sub-Dealer without any involvement of Exide.



  • You shall solely be responsible for maintaining the necessary computer equipment/gadget and internet connections that may be required to access, use and transact on the Website.
  • You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged in this User Agreement.
  • Exide shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction relating to third party website/link.
  • Exide grants you a personal, restricted, non-transferable, non-exclusive and revocable license to use the Website and the Services offered through the Website till the termination of this User Agreement according to the terms and conditions set forth herein. The Services are provided solely for Your personal and non-commercial use only ("Restricted Purpose").
  • You are permitted access to the Website and the Services solely for the Restricted Purpose and not for any other purpose whatsoever.


In addition to the representations and warranties mentioned in this User Agreement, You hereby represent and covenant to Exide that:

  • the Information provide by You to Exide from time to time is and shall be authentic, correct, updated and You have all the rights, permissions and consents as may be required to provide such Information to Exide.
  • Your providing the Information to Exide and Exide's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and/or decrees.
  • You will use the Website and the products for lawful purposes only. By using the Website, You agree to be in full compliance with all the applicable laws, rules, regulations and guidelines.
  • You are a duly incorporated, established or registered, resident of India, as the case maybe, holding a permanent account number (PAN) in India.
  • You are solely responsible for taking delivery of the products or any inconvenience or delay caused thereto, on account of Your inaccuracy or mistake, including but not limited to You providing Us with a wrong name or identity of Your authorized personnel taking delivery of the Products or any other incorrect information. You will indemnify Us for any losses incurred as a result of such inaccuracy or mistake.
  • You will not interfere with the proper working of the Website, or with any other person's right to use this Website.
  • You are accessing this Website voluntarily and transacting at Your sole risk and are using Your best and prudent judgment before entering into any transaction through this Website including in relation to usage of the products.
  • You shall be responsible for checking description and other related information before booking the service. By placing a service request, You agree to be bound by the service order that may be issued by the dealer/technician duly authorized by Us to provide Services through the Website.
  • You are above the age of 18.


  • The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the " Content ") on the Website is owned and controlled by Exide and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
  • The Marks displayed on the Website are the property of Exide. You are not permitted to use the Marks of Exide, the vendor or the third party that may own the Marks.
  • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Exide owns all intellectual property rights to and into the trademark 'Exide', and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
  • The Website and all the Content, graphic representations and images are the property of Exide. No part of the text, any graphics, images or Content on the Website may be reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, including by photocopying, facsimile transmission, recording, re-keying or using any information storage and retrieval system without Our prior written permission.


  • Without limiting the foregoing, Exide makes no warranty that (i) the website or the services will meet your requirements or your use of the website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the website, services or materials will be effective, accurate or reliable; (iii) the quality of the website, services or other materials will meet your expectations; (iv) or that any errors or defects in the website, services or other materials, including software will be corrected. No advice or information, whether oral or written, obtained by you from Exide or through or from use of the services shall create any warranty not expressly stated in this User Agreement.
  • You understand and agree that any information, content, data, or other material downloaded or otherwise obtained through or from the services is obtained at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or any loss of data that results from the download of such material or data.
  • To the maximum extent permitted by applicable law, Exide will have no liability related to your content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Exide also disclaims all liability with respect to the misuse, loss, modification or unavailability of any of your content.
  • Exide will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services or materials, either with or without your knowledge. Exide has endeavoured to ensure that all the information on the website is correct, however Exide neither warrants nor makes any representation regarding the quality, accuracy or completeness of any data, information, product or service. Exide shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Exide shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Exide's control. You understand and agree that any material or data downloaded or otherwise obtained through the website is done entirely at your own discretion and risk and you will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Exide is not responsible for any typographical error leading to an invalid coupon. Exide accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
  • Exide may avail services of third party dealers/sub-dealers to provide the necessary hardware, software, networking, storage, and related information technology required to manage and operate the website. Exide shall not be liable for any third party product or services. The advertisement available on e-mail or website with respect to the third party website or the products and services are for information purposes only.
  • Exide does not authenticate any information provided by third parties on the website, unless specifically stated. You must verify the credentials and information provided by other users/third parties.
  • The website may contain links to other third party websites which are not under the control of Exide. Any third party website you visit by a link from the website is solely the responsibility of the third party providing the website. The content of, including materials and information contained on, any third party website to which you link from the website is solely the responsibility of the provider of that third party website. Any transactions that you enter into with a third party listed in this website or linked from this website are solely between you and that third party. We are not responsible for any such third party content that may be accessed via the website, nor the organizations publishing those third party websites, and hereby disclaim any responsibility and liability for such content. The inclusion of any links does not constitute or imply an endorsement or recommendation by us of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the third party website. To the fullest extent permissible by law, Exide, its affiliates, associates and group companies, and their respective directors, key managerial personnel, employees, officers, shareholders, agents, representatives, sub-contractors, consultants and third party providers shall not be liable for any loss and/or damage and/or claims of any kind (whether in contract, tort or breach or statutory duty or otherwise) arising out of or in connection with the website and/or materials and/or user material and/or any connected third party website including without limitation:
    • Indirect or consequential loss;
    • Loss of profits or revenue or savings or other economic loss;
    • Incidental, direct or special loss or similar damages;
    • Loss of or damage to data;
    • Loss of business reputation or goodwill;
    • Wasted or lost management time and/or
    • Punitive damages even if advised of the possibility of such loss or damage or if such loss or damage was foreseeable.
  • Notwithstanding the foregoing, in no event shall Exide or its affiliates, associates and group companies' liability to you for any and all losses, damages or claims (whether in contract, tort, breach of statutory duty or otherwise) exceed the amount paid by you, if any, for accessing the website and its services.
  • If you are dissatisfied with the website or with this User Agreement, your sole and exclusive remedy is to discontinue accessing and/or using the website.
  • By using this online platform, you agree that we shall not be held responsible for any uncontrollable security attacks and in such cases you agree that we shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, business losses, reputation losses, direct and indirect losses that may occur to you as per the provisions of section 43, 43a and 45 of the Act and any other laws of India for the time being in force.
  • You further agree that Exide's management shall not be held responsible directly or indirectly for any cyber-crime related liabilities under the act or any other applicable law relating to your information as you have agreed and acknowledged that our top management complies with due diligence requirements of the act including its rules and amendments.
  • You also agree and acknowledge that Exide's management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities as required under the Act and its Rules.
  • The contents published on the website are subject to changes and/or improvements periodically. During the process of up-gradation, repair, maintenance and/or improvements of contents / systems / programs / software may be suspended for any use. Exide shall not be liable for any inconvenience, loss, damage, cost, expenses which may be incurred by anybody due to unavailability of the website for any use. Exide cannot be held liable in any event, for any special, punitive, incidental, consequential loss and/or damages (direct and/or indirect) whatsoever including, without limitation, damages for loss of opportunity, business loss, loss of profit, revenue, loss and/or damage to any person and/or property arising out of or in connection with the use of and/or performance of the website, with the delay and/or inability to use the website/services and/or related services, the provision of or failure to provide services, and/or for any information, software, products, services obtained through the website/services, and/or otherwise arising out of the use of the website/services, whether based on contract, tort, negligence, strict liability and/or otherwise, even if Exide has been advised of the possibility of damages. Exide does not endorse in anyway any advertisers/ contents of advertisers on its web-pages. You shall verify the veracity of all information on your own before undertaking reliance and acting thereupon. Exide shall not be responsible and/or liable for any consequential damages arising on account of the user reliance on the contents of the advertisement. Further, Exide shall not be responsible in any manner whatsoever for any third party action which results in the information provided by you being exposed, misused and/or by such third party who accessed such information without any authorisation from Exide.
  • This clause shall survive the termination of this user agreement.


  • You agree to indemnify, defend and hold harmless Exide, including but not limited to its affiliate dealers/sub-dealers, agents and employees from and against any and all direct, indirect, incidental, special or consequential losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Exide that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to this User Agreement.
  • You agree to hold Exide harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the Website, any claim that Your material caused damage to a third party, Your violation of the User Agreement, or Your violation of any rights of another, including any intellectual property rights.
  • This clause shall survive the termination of this User Agreement.


Unless otherwise specified, the Services provided on the Website are solely available within the geographical boundaries of the Republic of India. Exide makes no representation that the material on the Website is appropriate or available for use in other countries other than Republic of India.


  • Exide may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if it determines that You have violated this User Agreement, Privacy Policy or any additional terms. Exide shall have the sole discretion as to what constitutes a violation.
  • In the event that Exide takes any legal action against You as a result of Your violation of this User Agreement, Exide will be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Exide.
  • Any violation by You of this User Agreement or any additional terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Exide, for which monetary damages would be inadequate, and You consent to Exide obtaining any injunctive or equitable relief that Exide deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Exide may have at law or in equity.


  • In addition, Exide may, in its sole discretion, and without prior notice, restrict Your access to the Website, for cause, which includes, but is not limited to:
    • requests by law enforcement and/or other government agencies.
    • discontinuance and/or material modification to the Website and/ or service (or any part thereof).
    • unexpected technical and/or security issues and/or problems.
    • non-payment of any fees owed by You in connection with the use of Website and/ or Services.
    • provision of the Services is, in Exide's opinion, no longer commercially viable;
    • misrepresentation, default, misconduct or breach of Your obligations related to or under this User Agreement;
    • third party reports violation of any of its rights as a result of Your use of the Website and/or Services;
    • Exide is unable to verify or authenticate any information provided/submitted to Exide by You;
    • Exide has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on Your part;
    • Exide believes in its sole discretion that Your actions may cause legal liability for You, other - Users or for Exide or are contrary to the interests of the Website and the Services; or
    • for any other reason.
  • Termination of Your account includes, but is not limited to:
    • removal of access to all offerings within the service;
    • barring of further use of the Website and/ or service.
  • All terminations shall be made in Company's sole discretion and that Company shall not be liable to Your or any third party for any termination of Your account, any associated email address, or access to the Services. Any fees paid hereunder are non-refundable. All provisions of this User Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions and warranty disclaimers.
  • The User Agreement may also be terminated by You by (i) not accessing the Website; or (ii) closing Your accounts for all of the Services that You use, where Exide has made this option available to You.
  • All terminations shall be made by Exide in its sole discretion and that Exide shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
  • Notwithstanding the foregoing, this User Agreement will survive indefinitely unless and until Exide chooses to terminate them.
  • If You or Exide terminates Your use of the Website, Exide may delete any content or other materials relating to Your use of the Website and Exide will have no liability to You or any third party for doing so.
  • Exide may preserve content and membership information even after termination and may release any or all preserved content or membership information to governmental agencies, courts, or other third-parties if Exide believes, in its sole discretion, that You have or may have committed illegal activities, violated these terms of service, violated the rights of third-parties, impaired in any respect the ability of Exide to operate the Service properly, or endangered in any respect Exide or third-parties, or in the event that the information is subpoenaed or subject to other judicial or administrative process.

9.DISCLAIMER: PLEASE REFER TO https://www.exidecare.com/disclaimer


Exide and/or the dealers shall not be liable for any failure and/or delay on its part in performing any of its obligation under this Privacy Policy and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by You by reason there of if such failure and/or delay shall be result of or arising out of any Force Majeure Event.


In the event You come across any abuse or violation of this User Agreement or if You become aware of any objectionable content on the Website, please report to Exide customer support/ Grievance officer.


  • Exide may at its sole discretion permit You to provide postings, review and feedback in relation to your experience with respect to using the Website and/or the Services and other related matters ("User Generated Content") and display the same on the Website. You agree and acknowledge that as a user of the Website and the Services, You agree to use prudent, careful and good judgment when providing such User Generated Content.
  • Although Exide may from time to time monitor or review the User Generated Content on the Website, You agree and acknowledge that Exide is under no obligation to do so and assumes no responsibility or liability arising from any such User Generated Content or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in such User Generated Content or such User Generated Content infringing any third party intellectual property rights. Exide will fully cooperate with any law enforcement authorities or court order requesting or directing Exide to disclose the identity of anyone posting any such User Generated Content.
  • In the event You post, publish or make available any User Generated Content on the Website in contravention of the terms hereof, then without prejudice to and without limiting or restricting any other right or remedy that Exide may have under the terms hereof or under law or in equity, Exide reserves the right to (a) terminate Your access to the Website and/or the Services; and/or (b) delete or remove the User Generated Content, in whole or in part, with or without cause and with or without notice, for any reason or no reason. Exide may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct.
  • Any feedback You provide to this Website shall be deemed to be non-confidential. Exide shall be free to use such information on an unrestricted basis. Further, by submitting the feedback,
    You represent and warrant that:
    • Your feedback does not contain confidential or proprietary information of You or of third parties;
    • Exide is not under any obligation of confidentiality, express or implied, with respect to the feedback;
    • Exide may have something similar to the feedback already under consideration or in development; and
    • You are not entitled to any compensation or reimbursement of any kind from Exide for the feedback under any circumstances.


  • You hereby expressly agree to receive communications by way of SMS, e-mails and other means from Exide relating to services provided through the Website.
  • You can unsubscribe/ opt-out from receiving communications from Exide through SMS, e-mail and other means anytime in terms of clause 12 under PART I above.


Any violation(s) of the terms as mentioned herein shall amount to initiation of legal recourse against you as per the laws of India.

Exide controls and operates this website from Kolkata, India. Exide makes no representation that materials on this website are appropriate or available for use in locations outside India.

Accessing this website from territories where its content is illegal is prohibited. Those who choose to access this website from outside India do so on their own initiative and are responsible for compliance with all applicable local laws. Exide assumes no liability in case of any misappropriation of its website and images appearing therein

This clause shall survive the termination of this User Agreement.


  • In accordance with applicable Laws the name and contact details of the Grievance Officer are provided below:
  • All notices of Exide will be served by email or by general notification on the Website. Any notice provided to Exide pursuant to the User Agreement should be sent to Exide customer support at GrievanceOfficer@exide.co.in
  • You cannot assign or otherwise transfer the User Agreement, or any rights granted hereunder to any third party. Exide's rights under the User Agreement are freely transferable by Exide to any third parties without the requirement of seeking Your consent.


If, for any reason, a court of competent jurisdiction finds any provision of the Term of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the User Agreement shall continue in full force and effect.


Any failure by Exide to enforce or exercise any provision of the User Agreement, or any related right, shall not constitute a waiver by Exide of that provision or right.


Exide may at any time amend these terms and conditions, at its sole discretion, without any prior intimation to anybody. Your continued use of this Website is conditioned on the terms and conditions stated at the time of Your use. You shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound by the User Agreement as amended by Exide from time to time. Your use of the website and the Services is subject to the most current version of the User Agreement made available on the website at the time of such use. You are requested to regularly visit the home page www.exidecare.com to view the most current Terms of when Exide last modified the User Agreement. It shall be your responsibility to check the User Agreement periodically for changes. Exide may require you to provide Your consent to the updated User Agreement in a specified manner before prior to any further use of the website and the Services is provided on the website. If no such separate consent is sought, your continued use of the website, following changes to the User Agreement, will constitute Your acceptance of those changes.


In the event that any provision of this User Agreement is determined to be unenforceable and/or invalid, or any transaction contemplated hereby determined to be unlawful by any court of law, or competent government body for any reason, all other provisions shall continue (except if it stands terminated) in full force and effect.


  • By accessing the Website, You have agreed to the terms set out in this User Agreement. The Privacy Policy should be at all times read along with the Terms of Use of the Website.
  • Unless stated otherwise, this Privacy Policy applies to all information that Exide has about You and Your account.
  • By using this Website and the products, content and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Exide such as, web hosting providers, communication services, and web analytic providers, to help facilitate Exide in providing certain functions.
  • You understand that Exide does not have any control on accuracy of information submitted by anybody on the Website and therefore agrees that Exide shall not be responsible for any loss, damage, cost, expenses etc. due to inaccuracy of any information submitted by You or anybody else on the Website.
  • If You choose to visit the Website, Your visit and any dispute over privacy is subject to this User Agreement.
  • You are also under an obligation to use this Website for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Website.
  • The rule of contractual construction known as the 'Contra Proferentum' rule shall not apply to this User Agreement.

Usage of cookies

When consulting the EXIDE websites, cookies may get placed on your computer, mobile or tablet. Cookies can be used for a variety of purposes such as remembering your preferences, measuring your activity and optimising your user experience.

It could contain the following data:

  • information about the browser; an identifier, in the form of a unique number;
  • an expiration date (some cookies only).

Purposes for which EXIDE uses cookies

Generally, our cookies perform three different functions:

  • Enabling our websites to function properly
    Some cookies are essential for the operation of our websites. For example, we use cookies to ensure that you are shown the correct webpages for your location, or to identify when we have broken links or other technical issues with the website.
  • Analysing visitor behaviour
    We may use cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by making sure that our content and layout remains relevant to you. For example, we use cookies to keep track of which pages and links are most popular and which are not providing the information that's required by our visitors.
  • Optimising and personalising
    Cookies are also used to optimise the webpages that you visit, and to personalise the content that we show you across all our digital assets, based on what we understand about your requirements.

Type of cookies used at EXIDE

We may use cookies of four categories: Session cookies, Functionality cookies, Analytical/Customization cookies and Advertising cookies.

  • Session Cookies: Session cookies enable the website you are visiting to keep track of your movement from page to page, so you don't get asked for the same information you've already given to the site. Cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. These only last for as long as the session (usually the current visit to a website or a browser session).
  • Functionality cookies: These cookies allow our services to remember choices you make, such as:
    • remembering your username, preferences and settings;
    • remembering if you've filled in a survey or taken part in a poll or contest or otherwise reacted to something on through the services, so you're not asked to do it again;
    • remembering if you've used any of our services before; restricting the number of times you are shown a particular advertisement;
    • remembering your location; and ✓ enabling social media components like Facebook or Twitter.

The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you use our services.

  • Analytical/Customization cookies: These cookies collect information about how visitors use and interact with our services, for instance which pages they go to most often. These cookies also enable us to personalize content and remember your preferences (e.g., your choice of language, country, or region). These cookies help us improve the way our websites work and provide a better, personalized user experience.
  • Advertising cookies: These cookies record your visit to our websites, the pages you have visited, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a website. We (and third-party advertising platforms or networks) may use this information to make our websites, content, and advertisements displayed on them more relevant to your interests (this is sometimes called "behavioural" or "targeted" advertising). These types of cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns.

How can you block cookies?

You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our websites will not function properly.

If you would prefer not to accept cookies you can either:

  • Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or
  • Set your browser to automatically not accept any cookies. You can manage cookies in the privacy settings of the web browser you are using. Please note that if you use your browser settings to block all cookies, you may not be able to access parts of our or others' websites.