You may need to provide Exide, Your Personal Information during the course of using some services of Exide, for instance, while booking the service, uploading content, participating in any online survey or contest, communicating with Exide's customer service by phone, email or otherwise, and providing reviews for the content available on the website.
Exide collects only such Personal Information that Exide believes to be relevant and is required to understand You or Your interests. Exide collects Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with a customized website experience, to notify You of any updated information and new activities and other related functions offered by Exide, keep You informed about latest content available on the website, and other products and services of Exide, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Exide or to prevent fraud and unlawful use.
In an effort to make our website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of Your server from where the website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the website you last visited before visiting to our website. The duration of your stay on our website is also stored in the session along with the date and time of your access. These data are used by Exide to understand the use and number of users visiting the website. Some of the information related to the website and your visit to the website may be shared by the sponsors, investors, advertisers, developer, strategic business partners of Exide and some associates in order to enhance and grow our business and the website but we assure that these information will never include any of Your Personal Information. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites.
When you use the website, Exide's servers (which may be hosted by a third party service provider) may collect information directly or indirectly and automatically about Your activities on the website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user's browser from a web server and is eventually stored on a user's computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information you submit to Exide.
Whether You want Your web browser to accept cookies or not is up to You. If You haven't changed Your computer's settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the website and may make parts of the website non-functional or inaccessible. We recommend that You leave them turned on.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this website. They may collect anonymous information about Your visits to our Website, and Your interaction with our products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
Exide also uses the log file like other website servers which is the standard measure. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyse trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
We may also aggregate Your Non-Personal Information from the Website/App, such as demographic statistics, number of visitors and average time spent on the Website for our internal purposes.
Exide may use third-party service providers to serve advertisements on Exide's behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about Your visits to the Website/App and Your interaction with Our dealers in relation to Our products and Services on the Website/App.
Your Information will primarily be stored in electronic form. However, certain data can also be stored in physical form. We shall store, collect, process and use Your data in compliance with applicable laws.
If You send Us personal correspondence, such as emails or letters, or if other users or third parties send Us correspondence about Your activities or postings on the Website, we may collect such information into a file specific to You.
You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content.
You can add or update Your Personal Information on a regular basis. Exide may keep a copy of the prior version of your Personal Information for its records.
When using the Exide Batmobile service, additional information is collected. This information assists in the doorstep service and online payment, without which the service cannot be rendered. The system also helps store information about your order as a historical data and to help you remember and provide service in future. Exide does not store any of your credit card/debit card/UPI Payment/other electronic payment mode details. INTERNALLY Exide may share statistics and personal information within its group of Companies including its subsidiaries, affiliates, joint venture partners
Personal information that you submit to Exide may be disclosed to a third party: Such as our suppliers, who are employed to provide some of our services such; to meet the purpose for which it was submitted
We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including device-identification information obtained from 'cookies,' sent to your browser from a web server cookie stored on your hard drive, an IP address assigned to the device which you use, the domain server through which you access our service, the type of device you're using, the type of web browser you're using.
To connect your Exide Battery to our Services, or to access your Battery details over the Internet from a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the Battery Management Unit (BMU) will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your smartphone or tablet, and so that it can communicate with Exide servers and download software updates.
Once connected to your Wi-Fi network, your Exide battery regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to:
Wherever Exide collects personal information about you from someone else, Exide will take reasonable steps to advise you.
WE USE YOUR PERSONAL INFORMATION TO:
You acknowledge that apart from Your Personal Information, if You upload any content on the Website, such content may contain information including Personal Information and the same may be available to the other users of the Website. Exide will not be liable for the disclosure and dissemination of such Personal Information to third parties.
Exide may disclose aggregated information about the use of the website, but it will never contain Personal Information. Exide does not disclose Personal Information to third parties in the normal course of operations. However, in situations when Exide is legally obligated to disclose information to the government or other third parties, Exide will do so. Exide implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.
The Personal Information provided by You to Exide from time to time is and shall be authentic, correct, current and updated and You undertake that You shall have all the rights, permissions and consents as may be required to provide such Personal Information to Exide.
You can choose to accept or decline Cookies. You can also erase or choose to block these Cookies from Your computer. Most web browsers automatically accept Cookies, but You can usually modify Your browser setting to decline Cookies. This may, however, prevent You from taking full advantage of the Website.
The Personal Information provided by You, which is found to be inaccurate or deficient, can be corrected or amended by You online or by us upon receipt of a written request from You in this regard. Exide shall not be responsible for authenticity of the Personal Information or other information supplied by You.
Exide strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Exide adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Exide stores Your personal data.
Exide may share Your Personal Information with third parties under a confidentiality agreement which inter alia provides for such third parties not disclosing the Personal Information further, unless such disclosure is for the purpose of providing Services. Exide is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party Websites, even if links to such third party Websites are provided on the Website).
Exide is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.
Notwithstanding anything contained in this Policy or elsewhere, Exide shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
"Force Majeure Event" shall mean any event that is beyond the reasonable control of Exide and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
By using the Website and/ or by providing Your Personal Information, You, consent to the collection and use of such information by Exide. At any time while availing our Services or otherwise, you can withdraw Your consent in writing for the collection and use of the Personal Information. Such withdrawal of the consent should be sent to Us to the mail id - GrievanceOfficer@exide.co.in.
In case You do not provide us with the Personal Information required for availing our Services
or later on withdraw Your consent, we have a right not to provide You with Our Services and You shall not be authorized to visit/ use the Website.
Exide operates channels, pages and accounts on some social media sites to inform, assist and engage with employees, vendors and clients/customers. Exide monitors and records comments and posts made on these channels about Exide in order to improve its products and services.
Please note that you must not communicate to Exide through such social media sites the following information:
In case you wish to avail the paperless Warranty process, you may 'register' to the https://www.exidecare.com/warranty-registration/registration.aspx
To get benefits of the Warranty, your Personal Information are required to be given to at the time of logging in. You hereby provide the Personal Information voluntarily to Exide Industries Limited. In case you do not wish to avail paperless warranty and do not want to share your Personal Information please contact your authorised Dealer and please keep your original Invoice intact and handy.
Exide Industries Limited may share your personal information to Third Party Agency (in connection with The Digital Personal Data Protection Act) only for the purpose of the Warranty availed by you.
By signing/clicking on "Register" you hereby authorise and provide express consent to Exide Industries Limited to use and process your Personal Information in connection with this Warranty.
You shall have the right to stop Exide Industries Limited from using your Personal Information, by writing to EIL on GrievanceOfficer@exide.co.in.
In case of any grievance relating to your Personal Information you may contact GrievanceOfficer@exide.co.in
The Personal Information shall be processed in compliance with applicable data protection and privacy regulations including The Digital Personal Data Protection Act 2023 and all rules made thereunder.
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.
Exide will not reduce Your rights under this Policy without Your explicit consent. Exide may e-mail periodic reminders of the notices and conditions, unless You have instructed Exide not to, but You should check the website frequently to see recent changes. Notwithstanding the above, Exide shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. Your continued use of the website, following changes to the Policy, will constitute Your acceptance of those changes.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Unauthorized attempts to upload or change information (or otherwise cause damage to this website) are strictly prohibited.
We do not intend for our websites or online services to be used by anyone under the age of 18 as per Indian Law. If you are a parent or guardian and believe we may have collected information about a child, or if you are a foreign national (not an Indian Citizen) please contact us at GrievanceOfficer@exide.co.in.
This policy is governed as per the laws of India.
Exide controls and operates this website from Kolkata, India. Exide makes no representation that materials on this website are appropriate or available for use in locations outside India.