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Warranty Breakup

Warranty breakup for batteries used in vehicular, motorcycle/ 2WL, Exide E-Rickshaw, Inverters & Genset Applications.

WARRANTY TERMS AND CONDITIONS FOR BATTERIES USED IN FOUR WHEELERS, TWO WHEELERS, THREE WHEELERS, E-RICKSHAW, INVERTERS & GENSETS

At Exide Industries Limited (the "Company") we are committed to total customer satisfaction, and we take great pride in the batteries that we manufacture. This warranty ("Warranty") applies to Exide Batteries purchased by an end-consumer in India and is valid from the warranty start date (as defined below), subject to these Warranty Terms & Conditions and the information printed on the battery label. This warranty does not apply to Original Equipment Manufacturer (OEM) fitted batteries. For warranty coverage and terms applicable to OEM-fitted batteries, customers are requested to contact the respective OEMs.

Notes

* Light commercial vehicles, heavy commercial vehicles, e-rickshaws and 3-wheelers.

# For all Vehicular Batteries (except 2WL and ERK) and Inverter Batteries (except Solar) purchased by end-consumer from 01st July, 2026 and for all batteries with primary invoice date from 01st July, 2026 onwards. Batteries invoiced to dealers till 30th June 2026 will continue under existing warranty terms.

THIS IS TO MAKE YOU AWARE THAT YOUR BATTERY REQUIRES CAREFUL HANDLING BECAUSE OF THE FOLLOWING:

  • Lead acid batteries contain Lead & Sulphuric Acid which are highly toxic and extremely hazardous for health and environment.
  • Lead poisoning affects the Central Nervous System causing irreversible retardation and subsequent death.
  • Unauthorized smelters tend to pollute the air and ground water with these toxic substances during smelting.
TO SAFEGUARD SOCIETY, THE GOVERNMENT OF INDIA HAS NOTIFIED AS UNDER:

"It shall be the responsibility of the Consumer to ensure that used batteries are not disposed-off in any manner other than depositing with the dealer, manufacturer, re-conditioner or at the designated collection centres."

  • Hence, please do not discard the battery in a trash bin or give/sell to an unauthorized person.
  • It is mandatory for our authorized dealers to accept a used battery and provide corresponding rebate on purchase of new battery.
  • Please note that violation of these guidelines may lead to legal action/prosecution by Government Authorities.

Warranty Terms and Conditions for Exide Solar Tubular Inverter Batteries

At Exide Industries Limited ("Company"), we are committed to total customer satisfaction and take great pride in our manufactured products. We warrant that the products are free from all material and workmanship defects that affect their intended use, subject to the conditions mentioned herein. They are also in conformity with the relevant specifications.
Liability under this warranty is limited to making good on defects arising solely from the use of faulty material or workmanship during manufacture and developing under proper use.
In the event of any problem with the product, the customer can log a service complaint with Exide Industrial Customer Care Centre and obtain a complaint reference number for future communication and tracking the status of the complaint.
The product's warranty will be valid, subject to the conditions mentioned herein.

  • 01It is a condition of this warranty that the battery, if returned to the company for replacement, must be unopened, with appropriate packaging and including electrolyte, vent plugs, documents, etc., as originally supplied with the Product, with freight paid to our nearest service station.
  • 02 The right to determine whether a battery needs repair or total replacement lies with the company. If a battery is replaced, the defective battery becomes the property of the company, and for it no scrap rebate will be given. The warranty period on the battery being repaired/replaced shall be considered from the Date of sale (as per the invoice date) of the original battery and not from the date of replacement given.
    The Company reserves the right to make changes in design, form and specifications of its Products without any obligation to implement such changes on earlier supplied Products.
    In the event of any particular battery model being phased out, the company reserves the right to provide another model of the same capacity for warranty settlement.
  • 03 All liabilities under this Warranty shall cease if the Battery is:
    • a. Transferred to any other party other than the original purchaser
    • b. Found to have additives, dopes in electrolyte or anything other than battery-grade demineralised water
    • c. Non-adherence to applicable safety regulations and improper installation
    • d. If used other than the Solar application
    • e. Out of Warranty Period
  • 04This warranty will not be valid in case of:
    • a. Defects/Damages to the battery caused by events including but not limited to accidents, fire, natural calamities, lightning, faulty electrical systems, negligent maintenance, improper handling/service of the battery by unauthorized Dealers/electricians, wilful abuse, destruction by fire, collision, theft, etc.
    • b.Defect, damage, or performance degradation to the battery arising from:
      • I.Connection to, or use in conjunction with, batteries of a different make, model, or manufacturer.
      • II.Connection to batteries of a different capacity, voltage rating, or other electrical specification than those recommended by the manufacturer.
    • c.Defects arising out of faulty electrical/power systems, negligent maintenance, inadequate recharging, or being kept idle in a deep-discharged condition, or improper handling by an unauthorised dealer/electrician are not covered under this warranty. For electrolyte preparation in flooded batteries, the acid used must conform to IS 266-1993 and water to IS 1069-1993 specifications.
    • d.Defects arising due to incorrect Solar Inverter/charge controller "voltage and current setpoints" for charging and discharging as specified in Table 1.
  • 05Recharging is not covered under the purview of this warranty, and this shall be billed extra
  • 06The Company is not responsible for the additional warranty period given by channel partners/intermediaries over and above the standard warranty period.
  • 07If required, the charging system & electrical circuit of the Inverter/Charge Controller shall be checked by the company-authorised person or dealer before finalizing settlement of any warranty claim. Batteries found connected to Solar Photovoltaic Modules or any other power source without a charge controller/inverter shall be considered as an act of wilful abuse leading to rejection of warranty claim.
  • 08Any tampering/overwriting of the battery serial number/manufacturing code / Label sticker on the battery will invalidate the warranty claim.
  • 09In case of a warranty claim, a copy of the original invoice/bill shall be required to be furnished, without which the claim may not be entertained.
  • 10Customers are deemed to have read, clearly understood and agreed to these conditions at the time of purchase.
  • 11Exclusion of Liability
    • Except as expressly provided herein, the Company makes no other warranty, express or implied, including any warranty of merchantability or fitness for a particular purpose.
    • Under no circumstances shall the Company be liable for any indirect, incidental, special, exemplary or consequential losses or damages, including but not limited to loss of profits, loss of business, loss of use, loss of data or any third-party claims arising from or connected with the use of the Battery.
    • The aggregate liability of the Company under this Warranty shall in no event exceed the invoice value of the Battery in respect of which the claim is made.
  • 12Governing Law and Jurisdiction
    • This Warranty shall be governed by and construed in accordance with the laws of India.
    • Any dispute, controversy or claim arising out of or in connection with this Warranty shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal, India.

Statutory Notice

In accordance with the Government of India, Ministry of Environment and Forests' notification on Batteries (Management & Handling) Rules, 2001, it is the responsibility of every consumer to ensure that used Lead- Acid Batteries are not disposed of in any manner other than returning to the dealer for recycling of hazardous lead content. Please contact your Dealer for trade-in purposes.

Note: Clause 10. Responsibilities of consumer or bulk customer:

Shall be the responsibility of the consumer to ensure that used batteries are not disposed of in any manner other than by depositing them with the dealer, manufacturer, importer, assembler, registered recycler, reconditioner, or at the designated collection centres.

Table 1: Recommended Parameters for ambient temperature of 25℃-30℃

Tubular Flooded Battery Tubular Gel Battery
Charging Current Maximum - 20% of the battery Ah capacity
Minimum - 10% of the battery AH capacity 		Maximum - 20% of the battery Ah capacity
Minimum - 10% of the battery AH capacity
Bulk Voltage 2.60 +/- 0.02V x no. of cells 2.40 +/- 0.02V x no. of cells
Float Voltage 2.30 +/- 0.02V x no. of cells 2.28 +/- 0.02V x no. of cells
Load Reconnect Voltage 2.16 +/- 0.02V x no. of cells 2.20 +/- 0.02V x no. of cells
Low Voltage Disconnect 1.90 +/- 0.02V x no. of cells 1.90 +/- 0.02V x no. of cells
Recharge Factor 110% of discharge Ah 106% of discharge Ah
Temperature Correction
Factor (reference 25℃) 		Float: -3mV/℃/2V unit
Cyclic: -5mV/℃/2V unit 		Float: -3mV/℃/2V unit
Cyclic: -5mV/℃/2V unit

Warranty Terms and Conditions for 6EL and 6EL Plus Range

At Exide Industries Limited ("Company"), we are committed to total customer satisfaction and take great pride in our manufactured products. We warrant that the product is free from all material and workmanship defects affecting its normal use and is in conformity with the relevant specifications.
The product's warranty shall be valid from Date of Sale or Manufacturing whichever is earlier, subject to the conditions mentioned herein.

  • 01 Batteries are warranted against all defects & workmanship. Liability under this warranty is limited to making good of defects arising solely from the use of faulty material or workmanship during manufacture & developing under proper use. Except as expressly provided herein, the Company makes no other warranty, express or implied, including any warranty of merchantability or fitness for a particular purpose.
    Under no circumstances shall the Company be liable for any indirect, incidental, special, exemplary or consequential losses or damages, including but not limited to loss of profits, loss of business, loss of use, loss of data or any third-party claims arising from or connected with the use of the Battery.
    The aggregate liability of the Company under this Warranty shall in no event exceed the invoice value of the Battery in respect of which the claim is made.
    Nothing contained herein shall exclude or restrict any rights available to consumers under applicable law to the extent such exclusion or restriction is prohibited by law.
  • 02 In the event of any problem with battery, customer can log a service complaint with Exide Customer Care Centre and obtain complaint reference number for future communication and tracking status of the complaint.
  • 03 Battery should be returned unopened & complete with electrolyte, freight paid to the dealer from whom it has been purchased.
  • 04 The right to judge/determine whether a battery needs rectification or free replacement lies with us/the Company. The determination will be based on technical inspection in accordance with Company's procedures. Also, in case of Replacement, the Company reserves the right to
    • a. Give new battery or rectified battery.
    • b. Provide another model of the same capacity as settlement of the warranty, in the event of any battery model having been phased out or discontinued.
  • 05 Defective Battery arising out of free replacement becomes the property of the Company & no scrap rebate shall be given for the battery.
  • 06 In case of warranty replacement, warranty period of replaced battery will still be considered from the date of sale or manufacturing of the first sold battery as defined in point no. 1 above i.e., warranty replacement shall not alter warranty on the original sale. Consequently, the balance warranty period and/or the formal revalidation of the same will be suitably discharged by the Company and/or will be physically marked on the replaced battery.
  • 07 Company is not responsible for the additional warranty period given by channel partners/ intermediaries over and above the standard warranty period as stated above in point no.1.
  • 08 The warranty is valid only for the claim arising out of the "first end user sale" by the company or its authorized channel partners or the OEMs. This warranty shall cease if the battery is transferred by way of sale or any other means to any other third party(ies), unless otherwise required by law.
  • 09 Liabilities under this warranty shall cease if the battery is:
    • a. Used for application other than what is specified in the installation and operating manual or product catalogues.
    • b. Operating under conditions that violate the recommended practices and/or guidelines and/or specifications mentioned in the installation and operations manual like exposure to sunlight or rain etc.
    • c. Physically damaged/Wilfully abused.
    • d. Out of Warranty.
    • e. Used for application other than online UPS.
    • f. Given on rental basis.
    • g. Showing any evidence or proof of not being in charged state throughout its life or is operating in conditions not conducive to fully charge battery at any point of time.
    • Note: Please refer to the respective product catalogues available on our website for further details.
      6EL Range - www.exideindustries.com/products/institutional-ups-batteries/flooded-6el-range.aspx
      6EL Plus Range - www.exideindustries.com/products/institutional-ups-batteries/flooded-6el-plus-range.aspx
  • 10 The warranty is void and shall cease to exist when damages are caused due to:
    • a. Faulty charging systems, improper handling, improper charging, servicing by unauthorized personnel, destruction by fire/natural calamities and/or theft/ pilferage.
    • b. Any attempt noticed as indicative of tampering (including but not limited to physical scratch marks and/or deformities and/or damages etc) with safety valves/protection cover.
    • c. Battery found to be under sized or used in a manner to be unsafe.
    • d. Improper cable sizing, improper lugging, loose connections, charging less than 10% of rated battery capacity, etc.
  • 11 Warranty does not cover for:
    • a. Normal wear & tear of the product or its parts due to usage.
    • b. Recharging of battery & shall be charged as extra.
    • c. Any tax, duty, other statutory levy which becomes leviable on the battery under repair or replacement & the same shall be borne by the customer.
  • 12 As per principle & technology of lead acid battery the backup duration will gradually decrease with every year of usage. The rate of decrease depends on various factors, like frequency of charge/discharge, depth of discharge etc. We strongly recommend the usage of ageing factor while doing battery sizing to ensure designed back up is available from the battery till end of life of the battery and in case ageing factor is not accounted, company shall not be responsible for decrease in back up time as battery ages.,
  • 13 In case of warranty claim, Invoice/Bill in original in untampered condition must be produced, without which the claim shall not be entertained. Adjudication and settlement of the claim shall take a reasonable time, as the battery has to be tested for the reported failure. Customers are deemed to have read, understood, and agreed to these conditions at the time of purchase. This Warranty shall be governed by and construed in accordance with the laws of India. Any dispute, controversy or claim arising out of or in connection with this Warranty shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal, India.
  • 14 We recommend all End Customers to register their install base in our portal to get paperless/digital warranty settlement and other value added benefits.
  • 15 The warranty is applicable only in India.

Statutory Notice

In accordance with the Government of India, Ministry of Environment, Forest and Climate Change notification on Battery Waste Management Rules, 2022, it is the responsibility of every consumer to ensure that used Lead- Acid Batteries are not disposed of in any manner other than returning to Dealer for recycling of hazardous lead content. Please contact your Dealer for trade-in purpose.

Note: Responsibilities of consumer or bulk customer

It shall be the responsibility of the consumer to ensure that used batteries are not disposed of in any manner other than depositing with the dealer, manufacturer, importer, assembler, registered recycler, re-conditioner or at the designated collection centres.

HANDLING INSTRUCTIONS

WARNING: Risk of fire explosion. Do not disassemble or incinerate.

  1. We recommend charging the battery at an ambient temperature of 5° - 35°C to prevent any adverse effect on its effective life.
  2. The battery should never be left in discharged condition, otherwise the capacity to hold the charge may not be recovered. Immediate recharging recommended.
  3. The battery should be secured against excessive impact or vibration. We recommend installation of the battery at the lowest level of the equipment and farthest from the heat source.
  4. New and old batteries should never be used in series. Batteries of different capacities make and performances should never be used in the same bank. We do not recommend more than 3 parallel strings whatsoever.
  5. Discover the cause and replace any defective batteries if abnormalities noticed on voltage, heat, electrolyte, leakage, r physical deformities.
  6. No attempts to be made to reverse charge the battery. While using a long-stored battery, supplementary charging is recommended.
  7. We recommend transporting the battery in the upright position. Never bend the terminals nor solder directly. Always use the appropriate connectors.
  8. Storage of new battery beyond 3 months is not recommended and freshening charge must be given before use.

CAUTION

  1. In your interest it is strongly recommended that your Exide battery is checked and serviced by an authorized Exide service dealer.

HINTS ON CARE OF YOUR BATTERY

  • 1The battery should be firmly secured in the cradle. Please ensure that the cable clamps fit tightly and properly on the terminals. A loosely held battery vibrates and bounces, causing damage to the container and the plates.
  • 2The top of the battery must be kept clean & dry. Petroleum jelly should be applied to cable clamps & terminals. Never apply grease. Terminal corrosion, dirt & moisture cause loss of power & make the battery weak.
  • 3Get fan belt, electrical wiring, dynamo/alternator, regulator and battery open circuit voltage checked regularly. A faulty electrical system will damage the battery.
  • 4Vent plugs of Maintenance Free Batteries should be opened with a vent plug opener only. Do not use a screwdriver.
  • 5The electrolyte level should be up to the bottom of the filling-hole.
  • 6Use only good quality, pure distilled water for topping. Do not top up with acid/ electrolyte/mineral water or tap water.
  • 7To get maximum life, it is advised that battery and auto electrical checks be carried out once every three months.

CAUTION

  • Keep away from Sparks, Cigarettes and Open Flames. These can cause explosions.
  • Avoid metallic contact across terminals, as this can result in short circuits & sparking.
  • It is strongly recommended not to use any additives or dopes.
  • Keep out of reach of children.